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Service that thinks ahead.

Reliable, fast, and in action for you worldwide.

Our pumps are built to last—and our service ensures they stay that way. With an experienced team, quick response times, and a clear goal: maximum uptime and minimal downtime.

In Germany, a service technician is typically on-site within 24 hours. Service calls across Europe or worldwide can also be arranged on short notice.

Customer Service Hotline

During business hours:

Mon–Thu8:00 a.m. – 4:15 p.m. (UTC +1)
Fri8:00 AM – 1:00 PM (UTC +1)

+49 2695 9201-0

 

Outside business hours:

+49 163 8920145

24/7 Service

You can reach our knowledgeable staff via our service hotline 24/7—even outside of business hours. Often, a detailed phone assessment is all it takes to resolve the issue immediately—quickly, easily, and without unnecessary costs.

If an on-site visit is necessary, we are ready to go immediately with fully equipped service vehicles. Our team supports you with maintenance, repairs, commissioning, or replacement work—reliably and professionally.

We keep nearly all standard wear parts in stock—ensuring fast delivery times and maximum spare part availability
And because quality is our priority, we even supply spare parts for pumps dating back to our founding days.

Regular maintenance extends the service life and prevents unplanned downtime. With a customized maintenance contract, we offer you predictable peace of mind—tailored to the equipment’s service life, operating conditions, and wear and tear.

Our service team is highly trained and fully equipped to perform even complex repairs and maintenance directly at your location
In addition to installation and commissioning, we can also handle the dismantling and environmentally responsible disposal of old equipment upon request.

In short:

At Emmerich, service means more than just “helping when something goes wrong”; it means providing proactive support—throughout the entire lifecycle of your pump.

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